Alexander McQueen Client Advisor
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- Posted
- Jan 22, 2025
About Alexander McQueen
Alexander McQueen, a distinguished British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. In 2001, it became a part of the prestigious Kering Group, a global leader in luxury. Under the creative direction of Seán McGirr since December 2023, the brand continues to embody individuality, subversive strength, and raw power. Known for its uncompromising quality and creative vision, Alexander McQueen operates a design studio and atelier in London, offering a unique and inspiring work environment.
Join Alexander McQueen in Shanghai as a Client Advisor, representing the brand to clients and contributing to sales targets. Embrace a culture of empowerment and creativity within the Kering Group.
Role & Responsibilities
- Greet, listen to, and discern customer needs to provide an exceptional client experience.
- Offer insights on fashion trends and developments in the luxury market, showcasing a passion for the industry.
- Engage in open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions when necessary.
- Contribute to the visual presentation of products in accordance with AMQ visual standards.
- Ensure store functionality and sales floor cleanliness meet company policy requirements.
- Adhere to company grooming standards and follow AMQ policies and procedures.
- Exceed individual sales targets and maximize personal sales performance to contribute to the store's success.
- Leverage all product categories available in the store, actively seizing cross-selling opportunities.
- Maintain and develop client relationships with the support of CRM and digital tools to enhance customer loyalty.
- Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
- Comply with company procedures regarding operational guidelines and inventory processes, ensuring cash, merchandise, and logistics are managed in accordance with company policies.
Qualifications
- 1-2 years of relevant experience in the luxury brand sector.
- Possess luxury industry knowledge and experience.
- Ability to drive and exceed individual and store KPIs.
- Demonstrate excellent commercial awareness, teamwork spirit, and strong verbal and written communication skills.
- Exhibit strong sales techniques and the ability to overcome objections.
- Customer-centric service mindset with an entrepreneurial spirit.
- Adaptability to a fast-paced work environment.
Skills
Experience
1-2 years of relevant experience in the luxury brand sector is required.
Workplace
This position is based in Shanghai, Shanghai, China, within easy reach of Shanghai.
Benefits
Alexander McQueen offers a dynamic and inspiring work environment, fostering personal and professional growth within the prestigious Kering Group.
Culture
Alexander McQueen thrives on a culture of empowerment, teamwork, respect, and kindness. The brand values individuality and creativity, encouraging employees to express their unique talents while working collaboratively towards shared goals. As part of the Kering Group, Alexander McQueen is committed to diversity and inclusion, welcoming applications from all qualified candidates regardless of background.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.