Kering Eyewear Sales Support Specialist

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Location
BridgewaterNew JerseyUSA
Posted
Oct 1, 2025

About Kering Eyewear

Kering Eyewear, a distinguished entity within the Kering Group, stands as a formidable force in the luxury eyewear sector. Established in 2014, the company excels in designing, developing, and distributing eyewear for a diverse portfolio of 14 prestigious brands, including proprietary names like LINDBERG and Maui Jim, as well as renowned fashion houses such as Gucci, Cartier, and Saint Laurent. As part of the global luxury conglomerate, Kering, the company is committed to fostering talent and promoting a culture of excellence and innovation.

Join Kering Eyewear in Bridgewater, NJ as a Sales Support Specialist. Enhance luxury customer service and support the North American Commercial Optical Sales Team.

Role & Responsibilities

  • Provide support to the commercial team, including Brand Ambassadors, within designated regions.
  • Ensure timely onboarding and training for Brand Ambassadors.
  • Deliver Sales Support KPIs through phone and email communication.
  • Manage order processes, including order management, back-orders, product information, invoice adjustments, and returns.
  • Oversee order flow from acquisition to invoicing, ensuring compliance with trade terms.
  • Coordinate delivery logistics, acting as the primary contact for queries or issues.
  • Serve as the initial point of contact for commercial, logistics, and product claims for Brand Ambassadors.
  • Conduct monthly regional calls to discuss process improvements and updates with the commercial team.
  • Ensure luxury service levels for Elite Customers as per Service Level Agreements.
  • Validate and support active Quarterly Promotions for efficient order management.
  • Enhance and adhere to customer service procedures and systems.
  • Participate in sales events, assisting in organizational preparation and execution.
  • Maintain customer master data, ensuring accuracy and integrity.
  • Support commercial returns in line with trade terms and policy.
  • Issue sales and customer-related reports to benefit the sales team and customers.
  • Engage in ad hoc sales-related activities.

Qualifications

  • 2+ years of experience in B2B Account Management.

Skills

Proficiency in Excel, including pivot tables and lookup formulas. Proactive multitasking abilities in a dynamic environment. Experience with CRM or SAP systems is advantageous. Strong communication and presentation skills. Excellent organizational skills and attention to detail.

Experience

A minimum of two years of experience in B2B Account Management is required.

Workplace

This position is based in Bridgewater, New Jersey, USA, within easy reach of New York City.

Compensation

Salary Range $24-28 per hour.

Benefits

Kering Eyewear offers a stimulating and fulfilling workplace environment with opportunities for professional growth and development within a global luxury group.

Culture

Kering Eyewear, as part of the Kering Group, values diversity in all its forms and is committed to fostering an inclusive workplace. The company promotes leadership skills and encourages employees to reach their full potential in a dynamic and supportive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.