Cheval Blanc Director of Housekeeping

About Cheval Blanc

Cheval Blanc, under the esteemed LVMH Hotel Management, represents the pinnacle of luxury hospitality. Known for its dedication to unparalleled service and exquisite experiences, Cheval Blanc offers a unique blend of elegance and innovation. As part of the LVMH group, the brand benefits from the prestige and resources of one of the world's leading luxury conglomerates, ensuring a dynamic and inspiring work environment.

Role & Responsibilities

• Elevate the guest experience by ensuring all housekeeping duties are performed to the highest hotel standards.
• Lead daily housekeeping activities, ensuring every Ambassador consistently delivers exceptional service.
• Analyze key data to prepare reports and budgets, driving efficient operations and resource allocation.
• Guarantee every occupied room is impeccably cleaned and prepared daily, exceeding guest expectations.
• Maintain exceptional standards by implementing a rigorous daily inspection program for guest rooms, back of house, and public areas.
• Manage Private Bar inventory, ensuring amenities are consistently stocked for guest convenience.
• Develop and manage the department's annual budget in collaboration with Finance, aligning with the overall business strategy.
• Implement strict cost control measures to achieve financial targets, maximizing profitability and resource efficiency.
• Ensure compliance with purchasing and store requisition procedures, maintaining strong vendor relationships and supply chain effectiveness.
• Guarantee the availability of all necessary resources and materials through proactive par stock management, in partnership with Purchasing and Stores.
• Actively build a strong team culture by participating in HR events, recruiting top talent, and seamlessly integrating new Ambassadors to uphold service standards.
• Collaborate with Learning & Development to design and deliver impactful training programs that enhance skills and ensure operational excellence.
• Empower Ambassadors by setting clear goals, providing regular performance appraisals, and offering constructive feedback for professional growth.
• Cultivate a positive and supportive work environment by addressing concerns, resolving conflicts, and fostering open communication through an open-door policy.
• Represent the Maison with excellence through impeccable grooming and adherence to CB Living standards.
• Ensure operational efficiency and safety by consistently following Ambassador Handbook guidelines, departmental policies, and emergency procedures.
• Connect with the Maison's purpose by developing a deep understanding and embodiment of the organization’s mission, vision, and values.
• Elevate the guest experience by professionally resolving complaints, adhering to Maison policies, and exceeding expectations.

Qualifications

• Fluency in Italian and English.
• Minimum of 2 years of experience in a similar position.

Skills

Experience

Minimum of 3 years in a similar role within the luxury hospitality sector.

Workplace

Compensation

Basic salary (depending on experience) and accommodation, bonus based on objectives.

Benefits

The position offers accommodation and a bonus based on objectives. The offer is open to people with disabilities.

Culture

Cheval Blanc fosters an environment of excellence, where passion for luxury hospitality and dedication to service are paramount. The brand values autonomy, attention to detail, and empathy, encouraging team members to embody these qualities in their daily roles. The workplace culture is supportive, with a focus on professional growth and open communication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.