Vacheron Constantin Retail Clienteling Specialist

Plan-les-Ouates • Switzerland

Wednesday, February 26, 2025

Vacheron Constantin, a distinguished Maison of Belle Haute Horlogerie, is part of the Richemont Group, a global leader in luxury goods. With nearly 270 years of heritage, the brand is renowned for its commitment to excellence and innovation, continuously reinventing its vision to remain at the forefront of the luxury watch industry.

1. Ensure outstanding client experience across the retail network.
2. Support the global adoption of the retail clienteling strategy to foster client loyalty and repeat business.
3. Champion continuous improvement of clienteling applications and tools.
4. Analyze global market performance and generate insightful reports to identify enhancement opportunities.
5. Develop and implement clienteling strategies aligned with business objectives.
6. Identify best practices and innovative approaches to enhance client engagement.
7. Oversee the optimization of retail solutions and tools for seamless functionality.
8. Collaborate with international and local teams to foster best practices.
9. Drive process improvement initiatives.
10. Develop and maintain a centralized clienteling dashboard.
11. Create engaging training materials and develop creative content.

1. Bachelor's or Master's degree in Business Administration, Marketing, Luxury, Communication, Hospitality, or related field.
2. 5+ years of experience in luxury goods retail, with a proven track record in clienteling or CRM management.
3. Advanced proficiency in Microsoft Excel and PowerPoint; experience with Salesforce is a plus.
4. Proven ability to analyze large datasets and generate actionable insights.
5. Strong understanding of retail clienteling principles and best practices.
6. Excellent communication, interpersonal, and collaboration skills.
7. Fluency in English; proficiency in French and other languages is a plus.

1. Clienteling strategy development and implementation
2. Data analysis and reporting
3. Retail solutions management
4. Cross-functional collaboration
5. Process improvement
6. Training material creation
7. Advanced Microsoft Excel and PowerPoint skills

5+ years in luxury goods retail, focusing on clienteling or CRM management, with experience in luxury hospitality as a plus.

Bachelor's or Master's degree in Business Administration, Marketing, Luxury, Communication, Hospitality, or related field.

Opportunities for personal and professional development within the Richemont Group, including internal mobility and training.

Vacheron Constantin fosters a culture of innovation and excellence, driven by a passion for heritage and a commitment to continuous improvement. As part of the Richemont Group, employees benefit from a supportive environment that encourages growth and development.