Van Cleef & Arpels Customer Service Administrator
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- Posted
- Jul 10, 2025
About Van Cleef & Arpels
Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry, is part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and timeless elegance, the Maison offers a unique opportunity for professionals to thrive in an environment that values creativity, precision, and excellence.
Join Van Cleef & Arpels in Singapore as a Customer Service Administrator. Leverage your client service experience in a prestigious luxury environment.
Role & Responsibilities
- Manage the repair process and follow-up in collaboration with the sales team, including diagnosis, client inquiries, cost estimation, and quality checks on repaired items.
- Contribute to a positive team spirit and actively participate in daily boutique activities by enhancing personal knowledge in High Jewelry, Jewelry, Watchmaking, and Stones through group training sessions and LMS tests.
- Ensure the workshop area is properly set up and maintained according to Maison standards, including the management of spare parts and adherence to guidelines for handling creations.
- Prepare reports and assist with various administrative duties as required.
Qualifications
- Proven experience in operations or client service roles.
Skills
Experience
Demonstrated experience in operations or client service, preferably within the luxury sector.
Workplace
This position is based in Singapore, Central, Singapore.
Benefits
Join a nurturing team focused on delivering excellence and development within the prestigious Van Cleef & Arpels Maison.
Culture
Van Cleef & Arpels fosters a culture of care, creativity, and uncompromising quality. Employees are encouraged to grow within a supportive environment that emphasizes excellence and innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.