Tiffany & Co. Team Manager

About Tiffany & Co.

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Tiffany & Co. continues to set the standard in luxury retail, offering a dynamic and inspiring workplace where innovation and tradition intertwine.

Role & Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
• Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
• Support store opening and closing procedures, workforce planning, and ensure compliance with Tiffany & LVMH procedures.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
• Ensure Client Advisors develop a client development strategy and assess their results.
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Empower team to reach their potential, exercise resilience, and celebrate innovation.
• Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• Propose solutions to Store Leadership when facing challenges or opportunities, support team adoption of new tools, systems, and ways of working.
• Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Skills

Experience

Minimum of 3 years in retail or luxury retail, with a proven track record in sales and client relationship management.

Education

A college/university degree preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Workplace

Benefits

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Culture

The culture at Tiffany & Co. is one of elegance and innovation, where employees are encouraged to honor the brand's heritage while dreaming of its future. The company fosters a collaborative and inclusive environment, emphasizing the importance of joy and excellence in every interaction.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.