Tiffany & Co. Store Manager

About Tiffany & Co.

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation in the luxury goods industry. As an employer, Tiffany & Co. offers an environment that fosters creativity, growth, and the pursuit of excellence, aligning with the legacy of its iconic brand.

Role & Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
• Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client engagement, and team development.
• Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
• Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
• Ensure compliance with Tiffany & LVMH procedures and facilitate seamless collaboration between client-facing and operational teams.
• Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
• Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
• Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships.
• Collaborate with headquarters and regional teams to share feedback about store needs.
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Empower team to reach their potential, exercise resilience, and celebrate innovation.
• Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.
• Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
• Drive team adoption of new tools, systems, and ways of working.

Qualifications

• Minimum of 7-10 years of sales management experience.
• Proven track record in achieving commercial results in an omnichannel luxury environment.
• Inspiring and trusted leader with demonstrated capability in recruitment, development, and retention of talents for both client-facing and operational teams.
• Passion for luxury retail environments; jewelry/watch expertise is a plus.
• Established high-end network; ability to cultivate connections and expand client-base.
• Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs.
• Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Skills

Experience

A minimum of 7-10 years of sales management experience in an omnichannel luxury environment is required.

Education

Preferred: A college/university degree

Workplace

Benefits

Tiffany & Co. offers a comprehensive benefits package that includes opportunities for professional development, a supportive team environment, and the chance to work with a globally recognized luxury brand.

Culture

Tiffany & Co. fosters a culture of excellence, creativity, and inclusivity, where employees are encouraged to innovate and contribute to the brand's legacy. The company values teamwork, professional growth, and a positive, ambitious attitude, creating an environment where people are inspired to achieve their best.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.