Tiffany & Co. Client Advisor, Contact Centre

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Location
VancouverBritish ColumbiaCanada
Posted
Jan 19, 2025

About Tiffany & Co.

Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. The brand is synonymous with exceptional craftsmanship and timeless elegance, offering a unique opportunity for professionals to contribute to a legacy of innovation and excellence. Tiffany & Co. is committed to sustainability and values-driven practices, making it a distinguished employer in the luxury industry.

Join Tiffany & Co. in Vancouver as a Client Advisor, Contact Centre. Deliver luxury client experiences and drive sales in a dynamic environment.

Role & Responsibilities

  • Serve as the primary point of contact for clients, embodying the Tiffany brand in all interactions.
  • Deliver exceptional client experiences across phone, email, and live chat channels.
  • Achieve and exceed client service and commercial sales targets.
  • Resolve client issues with empathy and efficiency, ensuring client satisfaction.
  • Proactively recommend products to clients, enhancing their experience and driving sales.
  • Maintain compliance with company policies and procedures.
  • Utilize brand awareness and product knowledge to engage clients and drive conversions.
  • Build and maintain long-term client relationships through personalized service.

Qualifications

  • Authorization to work in Canada.
  • Minimum 3 years of experience in luxury client service, preferably in retail, travel, or hospitality.

Skills

Excellent verbal and written communication skills. High energy and passion for luxury brands. Proficiency in using multiple software platforms, including Salesforce. Ability to multitask across various communication channels. Flexibility to work varied schedules, including nights, weekends, and holidays.

Experience

A minimum of 3 years in luxury client service, with a focus on delivering exceptional customer experiences.

Workplace

The role is situated in Vancouver, British Columbia, Canada.

Compensation

The hiring range for this position is $20.57 - $27.83 per hour, with eligibility for sales commission.

Benefits

Competitive compensation package including sales commission, opportunities for career advancement, and a dynamic work environment.

Culture

Tiffany & Co. fosters a culture of excellence, innovation, and sustainability. Employees are part of a prestigious brand that values heritage and embraces change, creating a dynamic and inspiring workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.