TAG Heuer Customer Service Assistant

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Location
PforzheimBaden-WürttembergGermany
Posted
Feb 9, 2025

About TAG Heuer

TAG Heuer, a prestigious brand within the LVMH conglomerate, is renowned for its avant-garde approach to luxury watchmaking. As part of the Watches & Jewellery division, TAG Heuer offers a dynamic and innovative work environment, fostering creativity and excellence. The brand is committed to providing employees with opportunities for professional growth and development within the expansive LVMH network.

Join TAG Heuer in Pforzheim, Germany, as a Customer Service Assistant. Engage with luxury watchmaking in a dynamic role within the LVMH group.

Role & Responsibilities

  • Serve as the primary liaison between customers and the repair department, managing written correspondence and phone communication with end customers and jewelers.
  • Ensure the smooth execution of administrative processes, including the preparation of cost estimates and invoices.
  • Monitor the tracking of goods and transportation logistics.
  • Conduct statistical evaluations as required.
  • Facilitate communication and cooperation with the Swiss headquarters.
  • Collaborate with the logistics team to dispatch spare parts and repairs.

Qualifications

  • Completed commercial training or equivalent qualification.
  • Minimum of 3 years of professional experience in an international environment, preferably in customer service or client-facing roles.

Skills

Fluent in German and English; proficiency in French is advantageous. Strong communication skills with a high level of service orientation. Ability to work independently with attention to detail and a proactive approach. Proficiency in MS Office applications.

Experience

Minimum of 3 years in a customer service or client-facing role within an international setting.

Education

Completed commercial training or equivalent qualification.

Workplace

The role is situated in Pforzheim, Baden-Württemberg, Germany.

Benefits

Modern office facilities and 30 vacation days per year. Employer-supported retirement plan. 50% employer contribution to bicycle leasing. Full coverage of the Deutschlandticket. Meal vouchers. Employee discounts within the LVMH brand universe. Comprehensive onboarding in watchmaking with personal mentoring and access to the TAG Heuer App Learning Lab. Annual performance reviews and personalized career development. Five fully paid child sick days per year. A friendly and open work atmosphere with a first-name culture. €100 monthly kindergarten subsidy.

Culture

TAG Heuer fosters an open and familial work environment, characterized by a first-name culture and a commitment to employee well-being. The brand values innovation, precision, and a collaborative spirit, providing a supportive atmosphere for professional growth and personal development. Employees are encouraged to engage in continuous learning and to contribute to the brand's legacy of excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.