Sephora Store Manager

About Sephora

Sephora is a global beauty retailer and a member of the LVMH group, known for its curated assortment of prestige cosmetics, skincare, and fragrance. As an employer, Sephora emphasizes innovation in retail experience, inclusivity, extensive training and career pathways, and a community-oriented culture that supports professional development across its stores and corporate functions.

Role & Responsibilities

• Oversee all daily store operations to deliver a seamless, elevated client experience while meeting sales and profitability targets in a high-volume retail environment.
• Lead, coach and develop a diverse store team through recruitment, onboarding, performance appraisals, and ongoing mentorship to foster engagement and growth.
• Drive operational excellence including merchandising standards, visual presentation, inventory optimization and adherence to policies, procedures and brand guidelines.
• Maximize client retention and acquisition through personalized clienteling, loyalty-program engagement and high-touch service recovery.
• Manage staffing, scheduling and resource allocation to optimize productivity and adapt to shifting business priorities and seasonal demand.

Qualifications

• Minimum 5 years of progressive retail or hospitality experience with demonstrated success in store leadership in a high-volume, complex environment.
• Proven ability to set strategic direction, drive store results and execute business plans to achieve ambitious targets.
• Strong leadership and people-development track record including recruitment, coaching, performance management and talent succession.
• Exceptional communication skills with the ability to influence across all levels, resolve conflict, and maintain alignment with senior leadership.
• Availability to work evenings, weekends and holidays; ability to lift up to 50 pounds and perform prolonged standing/walking on the sales floor.

Skills

Experience

At least five years of experience in retail or hospitality with prior responsibility for managing a high-volume store or comparable operation, including P&L accountability and leading multi-disciplinary teams.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 93,800 to USD 114,850 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (student loan payments may qualify for 401(k) match); paid vacation and sick leave; protected leave; training and tuition reimbursement; leadership development; 30% employee discount, product gratis and LVMH flash sale discounts; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching.

Culture

Sephora cultivates an inclusive, fast-paced retail culture where diversity, client obsession and professional development are central. As part of the LVMH family, the employer places a premium on creativity, continuous learning and cross-functional collaboration to deliver elevated beauty experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.