Sephora Sales and Service Leader

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Location
Palo AltoCaliforniaUSA
Posted
Mar 18, 2025

About Sephora

Sephora, a leading name in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering an inclusive and dynamic work environment where creativity and innovation thrive. The brand is celebrated for its dedication to diversity, inclusion, and belonging, creating a community where every employee's uniqueness is honored and respected.

Join Sephora in Palo Alto as a Sales and Service Leader. Full-time role with competitive pay and benefits, fostering a diverse and inclusive workplace culture.

Role & Responsibilities

  • Implement sales and service experiences adhering to Sephora's standards.
  • Support and coach team members in selling, service, and operations.
  • Execute client service models and sales strategies to drive customer engagement.
  • Ensure compliance with store standards to maintain a professional environment.
  • Support client loyalty programs and monitor key performance indicators (KPIs) for success.

Qualifications

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Consistent and reliable attendance.

Skills

Leadership and team management Customer service excellence Sales strategy execution Communication and interpersonal skills Adaptability and problem-solving

Experience

Prior leadership experience in retail sales or services is preferred.

Workplace

The role is situated in Palo Alto, California, USA — conveniently close to San Francisco.

Compensation

$28.00 - $34.30 per hour, dependent on qualifications and experience.

Benefits

Comprehensive healthcare and wellbeing benefits, flexible work schedule options, and opportunities for career advancement.

Culture

Sephora's workplace culture is rooted in diversity, inclusion, and belonging, fostering an environment where creativity and individuality are celebrated. The company is dedicated to providing equal opportunities and accommodating diverse needs, ensuring a supportive and respectful atmosphere for all employees.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.