Sephora Sales and Service Leader

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Location
Palo AltoCaliforniaUSA
Posted
Mar 11, 2025

About Sephora

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury. Known for its innovative approach to beauty retail, Sephora offers a diverse range of products and services. As an employer, Sephora is committed to fostering a diverse and inclusive environment where employees are encouraged to express their individuality and creativity.

Join Sephora in Palo Alto as a Sales and Service Leader. Lead a team to deliver exceptional client experiences. Competitive hourly pay and comprehensive benefits.

Role & Responsibilities

  • Implement sales and service experiences that align with Sephora's standards.
  • Support and coach team members in sales, service, and operational tasks.
  • Execute client service models and sales strategies to enhance customer engagement.
  • Ensure compliance with store standards to maintain a professional environment.
  • Support client loyalty programs and monitor key performance indicators (KPIs) for success.

Qualifications

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.

Skills

Leadership and team management Customer service excellence Sales strategy execution Operational compliance Performance monitoring

Experience

Prior leadership experience in retail sales or services is preferred.

Workplace

The role is situated in Palo Alto, California, USA — conveniently close to San Francisco.

Compensation

$28.00 - $34.30 per hour, dependent on qualifications and experience.

Benefits

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Culture

Sephora prides itself on a culture of diversity, inclusion, and belonging, where employees' uniqueness is celebrated. The company is dedicated to creating a supportive environment that values respect and honors individuality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.