Sephora Sales and Service Leader

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Location
New York CityNew York CityUSA
Posted
Mar 13, 2025

About Sephora

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. Sephora is celebrated for its innovative approach to beauty, offering a diverse range of products and services that cater to a wide array of customer needs. As an employer, Sephora is committed to fostering a diverse and inclusive environment where employees are encouraged to express their individuality and creativity.

Join Sephora in New York City as a Sales and Service Leader. Lead a team in delivering exceptional customer experiences and drive sales strategies. Competitive hourly pay and comprehensive benefits offered.

Role & Responsibilities

  • Implement sales and service experiences that align with Sephora's standards.
  • Support and coach team members in selling, service, and operations.
  • Execute client service models and sales strategies to drive customer engagement.
  • Ensure compliance with store standards, maintaining a professional environment.
  • Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

Qualifications

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.

Skills

Leadership and team management Customer service excellence Sales strategy execution Operational compliance Communication and multitasking Adaptability and resilience

Experience

Prior leadership experience in retail sales or services is preferred.

Workplace

The role is situated in New York City, New York City, USA — conveniently close to New York City.

Compensation

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Benefits

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Culture

Sephora is dedicated to creating a beauty community where diversity, inclusion, and belonging are celebrated. The company values a workplace where every individual's uniqueness is respected and honored, fostering an environment of creativity and innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.