Sephora Sales and Service Leader

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Location
New York CityNew York CityUSA
Posted
Mar 5, 2025

About Sephora

Sephora, a leading beauty retailer, is part of the Selective Distribution division of LVMH, the world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering a diverse and inclusive environment where creativity and innovation thrive. The brand is dedicated to providing exceptional customer experiences and is recognized for its dynamic work culture and opportunities for career advancement.

Join Sephora in New York City as a Sales and Service Leader. Lead a team to deliver exceptional customer experiences in a dynamic retail environment.

Role & Responsibilities

  • Implement sales and service experiences that align with Sephora's standards.
  • Support and coach a team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors.
  • Execute client service models and sales strategies to enhance customer engagement.
  • Ensure compliance with store standards and maintain a professional environment.
  • Support client loyalty programs and monitor key performance indicators (KPIs) for success.

Qualifications

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.

Skills

Leadership and team management Customer service excellence Sales strategy implementation Operational compliance Performance monitoring

Experience

Prior leadership experience in retail sales or services is required.

Workplace

The role is situated in New York City, New York City, USA — conveniently close to New York City.

Compensation

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Benefits

Comprehensive healthcare and wellbeing benefits, flexible work options, and a diverse and inclusive workplace.

Culture

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating the uniqueness of each individual. The company is committed to providing a supportive environment where employees can thrive and grow professionally.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.