Sephora Sales and Service Leader

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Location
New York CityNew York CityUSA
Posted
Feb 22, 2025

About Sephora

Sephora, a leader in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton group, a global conglomerate renowned for its prestigious brands. Sephora is dedicated to providing an unparalleled shopping experience, offering a wide range of beauty products and services.

Join Sephora in New York City as a Sales and Service Leader. Lead a team to deliver exceptional client experiences in a dynamic retail environment. Competitive hourly pay and comprehensive benefits.

Role & Responsibilities

  • Implement sales and service experiences that align with Sephora's standards.
  • Support and coach team members in sales, service, and operational excellence.
  • Execute client service models and sales strategies to enhance customer engagement.
  • Ensure compliance with store standards and maintain a professional environment.
  • Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

Qualifications

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.

Skills

Leadership and team management Customer service excellence Sales strategy execution Operational compliance Communication and multitasking Adaptability and resilience

Experience

Prior leadership experience in retail sales or services is preferred.

Workplace

The role is situated in New York City, New York City, USA — conveniently close to New York City.

Compensation

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Benefits

Sephora offers comprehensive healthcare and wellbeing benefits, along with a diverse and inclusive workplace environment. Flexible work options are available, including a Flex position for up to 19 hours per week.

Culture

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating the uniqueness of every individual. The company is committed to equal opportunity employment and providing reasonable accommodations for applicants with disabilities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.