Sephora Customer Experience Team Leader

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Location
BouchervilleBouchervilleCanada
Posted
Dec 8, 2025

About Sephora

Sephora, a distinguished brand within the Selective Distribution sector, is renowned for its commitment to excellence in the beauty industry. As part of the global luxury conglomerate, LVMH, Sephora offers unparalleled opportunities for career advancement and professional growth in a dynamic and innovative environment.

Sephora in Boucherville, Canada seeks a Customer Experience Team Leader to oversee sales floor operations and ensure exceptional customer service. Join a leading luxury brand within LVMH.

Role & Responsibilities

  • Supervise all sales floor departments, including beauty, skincare, fragrance, and haircare, ensuring adherence to Sephora's sales model.
  • Ensure exceptional customer service to meet and exceed company objectives.
  • Respond promptly to customer feedback and ensure team members are trained in customer interaction technologies.
  • Support in-store event organization to meet objectives and customer needs.
  • Monitor performance management needs and provide necessary coaching and feedback.
  • Conduct regular updates with direct reports.
  • Demonstrate a strong understanding of store revenue and business opportunities.

Qualifications

  • 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

Skills

Excellent verbal and written communication skills. Ability to influence business partners at all levels with clarity and conciseness. Proven ability to build teams by attracting and selecting talented store leaders.

Experience

Minimum 3 years of experience in a related role.

Workplace

The successful candidate will be located in Boucherville, Boucherville, Canada.

Benefits

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development plans.

Culture

Sephora fosters a vibrant and collaborative workplace culture, surrounded by the most skilled professionals in the industry. The company emphasizes continuous learning and development, ensuring employees are proud of their contributions and growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.