Richemont Sales Experience Manager

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Location
USA
└Texas
└Austin
Seniority
Manager
Posted
Mar 16, 2026

About Richemont

Richemont is a leading Switzerland-based luxury goods group that manages a portfolio of high-end maisons across jewelry, watches and fashion. The group emphasizes craftsmanship, heritage and client service and operates internationally with a network of boutiques, ateliers and retail partners.

Richemont is hiring a Sales Experience Manager in Austin to lead boutique client experience and drive omnichannel sales performance.

Role & Responsibilities

  • Lead and elevate the in‑store client experience across the Austin boutique, ensuring service standards reflect the maison’s luxury positioning.
  • Coach, develop and schedule boutique sales teams to deliver exceptional clienteling and sustained commercial performance.
  • Define and implement omnichannel initiatives that integrate boutique, digital and CRM-driven touchpoints to deepen client engagement.
  • Monitor sales KPIs and client metrics, prepare regular performance reports and recommend action plans to achieve revenue and conversion targets.
  • Collaborate with merchandising, visual display and marketing colleagues to execute seasonal activations, product launches and window concepts.
  • Manage client data hygiene and segmentation to optimise outreach, private appointments and bespoke service offerings.

Qualifications

  • Demonstrable leadership experience in luxury retail, with a track record of coaching teams to exceed sales and client service objectives.
  • Deep understanding of clienteling, high‑value sales processes and VIP relationship management.
  • Strong commercial acumen with experience using KPI reporting to drive corrective actions and growth.
  • Excellent interpersonal and communication skills with the ability to represent a luxury maison to high‑net‑worth clients.

Skills

Clienteling Luxury retail sales management Omnichannel retail strategy Team leadership and coaching KPI analysis and sales reporting Visual merchandising coordination Customer relationship management (CRM) best practices

Experience

Typically 5+ years in luxury retail sales with at least 2 years in a supervisory or managerial role within a boutique environment. Proven success driving boutique KPIs, delivering high‑touch client experiences and coordinating cross‑functional retail initiatives.

Education

Bachelor’s degree preferred; vocational qualification in retail management, hospitality or related field is advantageous.

Workplace

This position is based in Austin, Texas, USA.

Culture

Richemont cultivates a culture rooted in craftsmanship, discretion and excellence, where client service and product heritage are paramount. The workplace values cross‑brand collaboration, professional development and attentive stewardship of luxury savoir‑faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Retail Experience Manager», «Boutique Experience Manager», «Sales Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.