Officine Panerai Boutique Events and CRM Advisor

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Location
MilanLombardyItaly
Posted
May 9, 2025

About Officine Panerai

Officine Panerai, a distinguished brand under the Richemont Group, is renowned for its exquisite craftsmanship and innovative design in the luxury watchmaking industry. As part of Richemont, Officine Panerai benefits from the group's commitment to fostering a diverse and inclusive workplace, where creativity and collaboration are highly valued. Employees are encouraged to explore their potential and contribute to the brand's legacy of excellence.

Officine Panerai in Milan seeks a Boutique Events and CRM Advisor. Join a luxury brand under Richemont, focusing on client experience and boutique management.

Role & Responsibilities

  • Collaborate with boutique management and the commercial team to enhance client welcome, hospitality, and overall experience.
  • Serve as a reference for the sales team on internal tools for appointment and queue management, ensuring readiness for high-traffic periods.
  • Lead client greeting and hospitality efforts, adhering to brand guidelines.
  • Support the deployment of omnichannel services across all networks and coordinate related training and support.
  • Assist in maintaining boutique displays, organizing client experience elements, and managing boutique supply inventory.
  • Facilitate boutique activations, manage the boutique bar experience, develop personalization areas, and gather local venue recommendations to enhance client experiences.

Qualifications

  • Previous experience in hard luxury, retail, or hospitality is advantageous.
  • Proficient in Microsoft Office suite, with proven skills in creating and delivering presentations.
  • Experienced in project management and related tools, ideally Asana, Trello, or Kanban boards.
  • Confident in data analysis and competition intelligence.
  • Fluent in Italian and English.

Skills

Excellent organizational skills. Strong interpersonal and communication skills. Innovative mindset. Attention to detail and intellectual curiosity. Ability to contribute to a collaborative environment.

Experience

Previous experience in hard luxury, retail, or hospitality is advantageous.

Workplace

The role is situated in Milan, Lombardy, Italy — conveniently close to Milan.

Benefits

Employees benefit from a workplace that values diversity, freedom, collegiality, and solidarity. The company fosters empathy, curiosity, courage, humility, and integrity, and is committed to caring for the world.

Culture

Officine Panerai, as part of the Richemont Group, thrives on the rich diversity of arts, cultures, and human skills. The company values freedom, collegiality, loyalty, and solidarity, fostering an environment of empathy, curiosity, courage, humility, and integrity. There is a strong commitment to social responsibility and environmental care.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.