Michael Kors Key Holder (32 hours) — York Designer Outlet

About Michael Kors

Michael Kors is a global luxury lifestyle brand known for accessible American luxury in ready-to-wear, accessories and footwear. The label is part of Capri Holdings, a multinational fashion group, and operates a network of boutiques and outlet locations focused on elevated customer service and aspirational product presentation.

Role & Responsibilities

• Provide day-to-day support across the store as an active member of the Jet Set team and deputise for management on shift.
• Maintain strong floor presence: lead by example in delivering sales, visual standards and client experience.
• Coach, inspire and develop store colleagues to create a culture of performance, accountability and consistent service delivery.
• Collaborate with store management to implement sales strategies and achieve performance targets.
• Maintain and expand client relationships using all available clientelling apps and tools to drive retention and repeat business.
• Ensure compliance with loss prevention procedures and Health & Safety guidelines.
• Uphold the brand’s image and grooming standards in line with Jet Set policy.
• Use company communication platforms effectively and take relevant follow-up actions.

Qualifications

• Right to work in the United Kingdom.
• Proven ability to meet the commitment of a 32-hour part-time schedule, including weekend and peak-period availability.
• Strong interpersonal and communication skills with a client-focused mindset.
• Demonstrable leadership or supervisory capability with the ability to coach and motivate retail teams.
• High standards of personal presentation aligned with brand grooming policies.

Skills

Experience

Ideally 2+ years’ retail experience, preferably within luxury or premium fashion, with prior responsibility for opening/closing shifts, keyholding or supervising a sales team.

Education

Secondary education (GCSEs or equivalent) preferred; vocational retail or customer service qualifications are an advantage.

Workplace

Culture

Michael Kors fosters a fast-paced, customer-centric retail environment with an emphasis on polished presentation and team collaboration. The brand values diversity, professional development and a high standard of client service consistent with luxury retail expectations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.