Alexander McQueen Client Advisor

About Alexander McQueen

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, is renowned for its unique expression of individuality, subversive strength, and raw power. Since joining the Kering Group in 2001, the brand has continued to uphold its reputation for uncompromising quality and creative vision. Headquartered in London, Alexander McQueen operates under the creative direction of Seán McGirr as of December 2023. The brand is committed to fostering a workplace culture that emphasizes empowerment, teamwork, respect, and kindness.

Role & Responsibilities

• Demonstrate the desired McQueen behaviors and provide exceptional client experiences by greeting, listening, and assisting clients, showcasing excellent product knowledge and understanding of AMQ history and heritage.
• Engage with clients on fashion trends and luxury market developments, displaying a passion for fashion and luxury products.
• Foster open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions.
• Contribute to the visual display of products in alignment with AMQ visual standards.
• Ensure store functional maintenance and appropriate product levels on the sales floor, adhering to corporate policies and procedures.
• Adhere to company grooming standards and policies.
• Exceed individual financial targets and maximize sales performance, contributing to the store's success.
• Proactively seize cross-selling opportunities across all product categories available in the store.
• Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools.
• Strengthen client loyalty by participating in department or store clienteling initiatives.
• Stay updated on product knowledge, sales techniques, client services, and company policies and procedures.
• Operate with the highest level of care and respect for the product.
• Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities as requested by head office.

Qualifications

• Proven experience in a similar role within fashion retail companies.
• Demonstrated ability to drive and exceed individual and store KPIs.
• Excellent commercial awareness.
• Team-player mentality.

Skills

Experience

Proven experience in a similar role within fashion retail companies is required.

Workplace

Benefits

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background.

Culture

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and enhances adaptability in a changing world.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.