Alexander McQueen Client Advisor

About Alexander McQueen

Alexander McQueen, a prestigious British luxury fashion house, was established by the visionary designer Lee Alexander McQueen in 1992. In 2001, the brand became a part of the Kering Group, a global luxury conglomerate renowned for its portfolio of illustrious brands. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to epitomize individuality, subversive strength, and raw power, with its design studio and atelier based in London.

Role & Responsibilities

• Demonstrate the desired McQueen behaviors, including empowerment, teamwork, respect, and kindness.
• Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
• Proactively seize cross-selling opportunities across all product categories available in the store.
• Recruit, maintain, and develop client relationships through a personalized approach supported by CRM and digital tools to enhance client loyalty.
• Participate in department or store clienteling initiatives to strengthen client loyalty.
• Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
• Drive to exceed individual financial targets and maximize sales performance, contributing to the store's success.
• Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
• Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
• Maintain shop floor standards and appropriate product levels on the sales floor, in line with House policies and procedures.
• Adhere to company grooming standards and policies.
• Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

Qualifications

• Proven experience in a similar role within fashion retail or customer service-related fields.
• Demonstrated ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends and news.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach and entrepreneurial spirit.
• Ability to work in a fast-paced and dynamic environment.
• Luxury product knowledge with an interest in fashion trends, luxury markets, and social media.
• Proficiency in using digital retail tools and CRM.
• Knowledge of Russian and/or Arabic is an asset.

Skills

Experience

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Workplace

Benefits

Kering is committed to building a diverse workforce and offers an inclusive environment where all employees can thrive. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

Culture

At Alexander McQueen, the culture is defined by empowerment, teamwork, respect, and kindness. The company fosters an environment where creativity and individuality are celebrated, and employees are encouraged to thrive through collaboration and mutual support.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.