Alexander McQueen Client Advisor

About Alexander McQueen

Alexander McQueen, a renowned British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. Since joining the prestigious Kering Group in 2001, the brand has continued to flourish under the creative direction of Seán McGirr as of December 2023. Known for its distinctive expression of individuality, subversive strength, and raw power, Alexander McQueen is celebrated for its uncompromising quality and creative vision, with its design studio and atelier based in London.

Role & Responsibilities

• Demonstrate the desired McQueen behaviors, embodying the brand's ethos.
• Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing an excellent knowledge of products and the brand's history and heritage.
• Proactively seize cross-selling opportunities across all product categories available in the store.
• Recruit, maintain, and develop client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
• Participate in department or store clienteling initiatives to strengthen client loyalty.
• Engage with clients on fashion trends and luxury market developments, demonstrating a passion for fashion and luxury products.
• Exceed individual financial targets and maximize sales performance, contributing to the store's success.
• Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
• Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
• Ensure shop floor standards and appropriate product levels on the sales floor, adhering to House policies and procedures.
• Comply with company grooming standards and policies.
• Act in accordance with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

Qualifications

• Proven experience in a similar role within fashion retail or customer service-related fields.
• Demonstrated ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends and news.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach and entrepreneurial spirit.
• Ability to work in a fast-paced and dynamic environment.
• Luxury product knowledge with a keen interest in fashion trends, luxury market, and social media.
• Ability to use digital retail tools and CRM.
• Knowledge of Russian and English is considered an asset.

Skills

Experience

Proven experience in a similar role within fashion retail or customer service-related fields is required.

Workplace

Benefits

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background. The company fosters an inclusive environment that values diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation.

Culture

Alexander McQueen thrives on a culture defined by empowerment, teamwork, respect, and kindness. The brand encourages a supportive environment where team members are empowered to succeed, work collaboratively, and treat each other with dignity and empathy. This ethos is integral to the brand's operations and is reflected in its commitment to diversity and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.