LVMH Customer Service Estimator

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Location
ManchesterNorth WestUK
Posted
Jan 5, 2025

About LVMH

TAG Heuer, a prestigious brand within the LVMH Watches & Jewelry division, offers an unparalleled opportunity to engage with some of the world's most iconic luxury timepieces. As part of the esteemed LVMH conglomerate, employees benefit from a rich heritage of luxury and innovation, alongside exclusive training and development opportunities designed to foster professional growth and a culture of excellence.

Join TAG Heuer in Manchester as a Customer Service Estimator. Engage with luxury timepieces and deliver exceptional client experiences. Apply now!

Role & Responsibilities

  • Administer the process for TAG Heuer timepieces requiring maintenance or repair at the service centre.
  • Accurately register client timepieces onto a bespoke database.
  • Assess client repair requests and execute actions following internal protocols.
  • Conduct thorough visual examinations of timepieces to determine necessary repairs.
  • Collaborate with internal departments to acquire required technical information.
  • Update the database with relevant information to produce detailed estimates for clients.
  • Deliver an exceptional client experience through precise data input and product knowledge.
  • Adhere to standards of excellence and meet established deadlines.
  • Perform additional departmental duties as needed.
  • Maintain and enhance current product and systems knowledge.
  • Support team development and participate in required training sessions.

Qualifications

  • GCSE, A Level, or NVQ qualifications.
  • Experience in an administration role, preferably within a luxury or technical field.

Skills

Excellent interpersonal and communication skills. Strong problem-solving abilities and commitment to achieving results. Ability to work under pressure and manage client expectations with empathy. Proficient PC user with the capability to manage and maintain accurate records. Client-centric mindset focused on building and maintaining client relationships. Organizational skills and drive to complete tasks within set timeframes.

Experience

Minimum of 3 years in an administration role, ideally within a luxury or technical environment.

Education

GCSE, A Level, or NVQ qualifications.

Workplace

The role is situated in Manchester, North West, UK.

Benefits

Competitive salary, pension, private healthcare, life cover, and access to exclusive LVMH group staff sales.

Culture

TAG Heuer and LVMH are committed to fostering a diverse and inclusive workplace. The company supports various Employee Resource Groups, such as EllesVMH, LVMHPride, and LEAD, promoting empowerment and inclusivity across all levels. The culture encourages building a supportive community and providing a safe space for all employees.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.