LVMH CRM Manager
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- Posted
- Dec 17, 2024
About LVMH
LVMH Watches & Jewelry, a prestigious division of the globally renowned LVMH Group, epitomizes luxury and innovation in the watch and jewelry sector. As a part of this illustrious conglomerate, the brand offers an unparalleled opportunity to work within a dynamic environment that values creativity, excellence, and forward-thinking strategies.
LVMH Watches & Jewelry seeks a CRM Manager in Tokyo, Japan, to lead CRM strategies and enhance customer engagement. Must have 5+ years of CRM experience.
Role & Responsibilities
- Develop and implement comprehensive CRM strategies aligned with marketing and business objectives.
- Identify and segment target clients to tailor communication strategies, including direct mail and campaigns.
- Coordinate all client communications across various channels to enhance satisfaction and retention.
- Strengthen customer engagement and loyalty through events and international tours.
- Leverage SalesForce data for customer insights and segmentation.
- Collaborate with retail teams to gather and analyze customer data.
- Monitor CRM initiatives using key performance indicators and report on campaign effectiveness.
- Plan and execute regional and local training programs for boutique staff.
- Deploy sales training to boutique managers and staff on brand, product knowledge, and clienteling.
- Manage budget, expenses, and vendor relationships.
- Conduct market research and analysis.
Qualifications
- University graduate
Skills
Experience
A minimum of 5 years in CRM and brand marketing, preferably within the retail or B2C industry. Experience or studies abroad are advantageous.
Education
University graduate
Workplace
The role is situated in Tokyo, Tokyo, Japan.
Benefits
Opportunities for career development within LVMH group sister brands.
Culture
The company fosters a culture of innovation, excellence, and collaboration, encouraging employees to thrive in a creative and dynamic environment. With a commitment to employee development and a focus on luxury and quality, the workplace is both challenging and rewarding.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.