LVMH Client Advisor

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Location
San FranciscoCaliforniaUSA
Posted
Jan 15, 2025

About LVMH

LVMH Watches & Jewelry, a prestigious division within the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovation in the luxury timepiece and jewelry sector. As a leader in the global luxury market, LVMH offers unparalleled opportunities for professional growth and development within its esteemed portfolio of brands.

Join LVMH Watches & Jewelry in San Francisco as a Client Advisor. Deliver exceptional customer experiences and drive sales in a luxury retail environment.

Role & Responsibilities

  • Act as a Brand Ambassador, delivering an exceptional and memorable customer experience.
  • Contribute to achieving store sales targets and service KPIs through proactive engagement.
  • Manage the sales process from initial greeting to final packaging, ensuring a unique shopping experience.
  • Participate in training sessions to enhance knowledge of collections, selling techniques, and brand stories.
  • Provide personalized client service, embodying the warm Italian hospitality mindset.
  • Develop and maintain relationships with existing clients while engaging new customers.
  • Register client data for CRM purposes and perform CRM activities as directed by management.
  • Communicate opportunities for community engagement and brand awareness initiatives.
  • Apply sales-related procedures and guidelines, ensuring compliance with security and legal standards.
  • Maintain store cleanliness and product display according to visual merchandising guidelines.
  • Perform after-sales service activities, ensuring customer satisfaction and efficient service.

Qualifications

  • Experience in a luxury retail environment preferred
  • Minimum 5 years of relevant experience

Skills

Proactive selling and negotiation skills Client-centric approach Attention to detail and organizational skills Ability to set priorities and maintain personal accountability Flexibility and a results-driven mindset Strong initiative and decision-making abilities Business awareness, including knowledge of competitors Teamwork and innovative thinking Excellent verbal and written communication skills Integrity and trustworthiness Learning agility Proficiency in Microsoft Office and store operation applications

Experience

Minimum 5 years of relevant experience in a luxury retail environment is preferred.

Workplace

This position is based in San Francisco, California, USA, within easy reach of San Francisco.

Benefits

The role includes benefits typical of a luxury retail position, such as opportunities for professional development and a dynamic work environment.

Culture

LVMH Watches & Jewelry fosters a culture of excellence, innovation, and luxury. The company values integrity, trust, and a client-centric approach, encouraging employees to take initiative and drive results. The work environment is dynamic and collaborative, with a strong emphasis on professional growth and development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.