LVMH Client Programs Manager

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Location
ParisÎle-de-FranceFrance
Posted
Jan 6, 2025

About LVMH

LVMH, a leader in the luxury goods sector, is renowned for its diverse portfolio of prestigious brands. As part of its commitment to excellence, LVMH offers unparalleled opportunities for professional growth within its expansive network of Maisons. The company is dedicated to fostering innovation and creativity, making it an ideal workplace for those passionate about luxury and craftsmanship.

Join LVMH in Paris as a Client Programs Manager. Drive Client Development strategies within the luxury sector. Apply now for this full-time position in France.

Role & Responsibilities

  • Manage and coordinate the re-use of transversal Client Development assets across all streams within the Maison Business.
  • Oversee the consistent application and updating of the Client Lifecycle across the organisation.
  • Contribute to the design and monitoring of new assets, ensuring alignment with the overall Client Development strategy.
  • Drive the adoption of playbooks and demo materials to support Clienteling, CRM AI, and marketing automation strategies.
  • Promote the utilisation of Client Development assets within the Group, Divisions, Regions, and Maisons.
  • Conduct training sessions, demos, and workshops to evangelise CRM tools and assets.
  • Track the adoption and performance of Client Development initiatives, providing regular updates to senior management.
  • Lead Client Development initiatives for transversal Group projects, ensuring seamless communication and collaboration between teams.
  • Manage the success and satisfaction of Maisons, ensuring their journeys align with business objectives.

Qualifications

  • Master's degree in Business, CRM, or related fields, or equivalent professional experience.
  • Proven track record (7+ years) in implementing Client Development programs within the luxury sector.
  • Experience in roles involving cross-border activities and understanding of diverse markets.
  • Prior employment in a consultancy agency is highly desired.

Skills

Strong project management skills with the ability to lead cross-functional teams. Excellent communication and interpersonal skills. Knowledge of CRM systems, AI-driven marketing tools, and clienteling strategies. Advanced analytical capabilities paired with a strategic mindset. Fluent in English.

Experience

Minimum 5 years of experience in implementing Client Development programs within the luxury sector, with a focus on Client journey strategy definition and orchestration.

Education

Master's degree in Business, CRM, or related fields, or equivalent professional experience.

Workplace

The successful candidate will be located in Paris, Île-de-France, France.

Benefits

LVMH offers a dynamic work environment with opportunities for career advancement, exposure to a global network of luxury brands, and a commitment to professional development.

Culture

The workplace culture at LVMH is defined by a commitment to excellence, creativity, and innovation. Employees are encouraged to push boundaries and explore new ideas, fostering an environment where talent and passion thrive.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.