Louis Vuitton General Manager, Client Care Services

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Location
PiscatawayNew JerseyUSA
Posted
Feb 15, 2025

About Louis Vuitton

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the individuality of its employees and provides a supportive environment where they can thrive. The company is dedicated to fostering professional equality and inclusivity, offering unparalleled career development opportunities and industry-leading training.

Join Louis Vuitton in Piscataway, NJ as a General Manager for Client Care Services. Lead a team to deliver exceptional service in a luxury environment.

Role & Responsibilities

  • Develop and coach teams to deliver the Louis Vuitton Promise, identifying areas for development and training needs.
  • Collaborate with management to recruit and develop talent, ensuring robust succession plans.
  • Set and assess team and individual goals, managing performance effectively.
  • Motivate teams to ensure exceptional service, fostering a positive work environment and encouraging innovation.
  • Partner with HR to ensure proper recruitment, onboarding, and retention.
  • Provide training to both new and tenured team members to balance skills and needs.
  • Design, implement, and measure programs to improve operational performance.
  • Ensure a safe work environment and maintain proper inventory levels.
  • Partner with senior leadership internally and externally.
  • Provide exceptional service to clients, monitoring team performance in a call center environment.

Qualifications

  • 7-10 years of relevant work experience.
  • Proven leadership abilities and innovative critical thinking skills.
  • Ability to build cross-functional partnerships.
  • Demonstrated emotional intelligence and growth mindset.
  • Proficiency in Spanish is advantageous.

Skills

Elevated communication skills. Entrepreneurial mindset. Passion for inspiring and developing diverse teams. Relentless drive for delivering results.

Experience

Minimum of 5 years in a relevant field, with a strong track record of leadership and team development.

Workplace

This position is based in Piscataway, New Jersey, USA.

Compensation

Base salary range of USD $175,000-$185,000.

Benefits

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and two retirement plans with employer contributions.

Culture

Louis Vuitton fosters a culture of inclusivity and professional growth, emphasizing meaningful strategies to create an inclusive workforce. The company supports initiatives for professional equality and provides a dynamic environment for career advancement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.