Loro Piana Personalization Customer Service Specialist

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Location
MilanLombardyItaly
Posted
Apr 4, 2025

About Loro Piana

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the illustrious LVMH group, Loro Piana benefits from the expansive resources and innovative spirit of one of the world's leading luxury conglomerates. The brand is committed to excellence and offers a dynamic work environment that fosters creativity and professional growth.

Join Loro Piana in Milan as a Personalization Customer Service Specialist. Leverage your expertise in luxury fashion to manage bespoke orders in a dynamic, hybrid work environment.

Role & Responsibilities

  • Serve as a primary contact for retail and wholesale networks regarding Personalization orders, including Bespoke, Made-to-Order (MTO), and Made-to-Measure (MTM).
  • Receive and process inquiries and orders from stores.
  • Clarify any uncertainties related to orders, such as delivery dates and missing information.
  • Communicate order progress and address any issues, including changes, cancellations, or delays.
  • Manage critical issues and resolve problems related to order delays or quality concerns.
  • Ensure order completeness and accuracy before forwarding to production teams.
  • Update and track order status.
  • Follow up with stores on pending inquiries and ensure customer satisfaction.
  • Collect and analyze feedback from stores and areas.

Qualifications

  • Master’s degree in business administration or related fields.
  • 1-2 years of experience in fashion or luxury companies, preferably in a similar role.

Skills

Proficiency in Microsoft Office, especially Excel and PowerPoint. Knowledge of ROL/SAP/ProJ is advantageous. Fluency in Italian and English, both spoken and written; knowledge of a third language is a plus. Strong relationship-building skills with team and internal stakeholders. Proactive problem-solving approach, precision, teamwork attitude, and flexibility.

Experience

A minimum of 3 years of experience is required, with a preference for experience in fashion or luxury sectors.

Education

Master’s degree in business administration or related fields.

Workplace

The successful candidate will be located in Milan, Lombardy, Italy.

Benefits

Loro Piana offers a hybrid working mode, allowing for a balance between remote and in-office work, fostering flexibility and work-life balance.

Culture

Loro Piana prides itself on a culture of excellence and innovation, deeply rooted in its heritage of luxury craftsmanship. The company encourages a collaborative environment where creativity and professional development are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.