Loro Piana Assistant Store Manager

About Loro Piana

Loro Piana, a distinguished Italian luxury Maison established in 1924, is renowned for its exquisite textiles, ready-to-wear collections, and bespoke garments. As part of the esteemed LVMH group, Loro Piana upholds a commitment to exceptional craftsmanship and the use of the world's finest raw materials, solidifying its position as a leader in the luxury industry.

Role & Responsibilities

• Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Facilitate communication between the store team, the Store Manager, and corporate partners to ensure alignment on sales objectives.
• Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
• Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.
• Partner with the Store Manager to oversee a successful team by delegating tasks, enhancing product knowledge, and developing service standards.
• Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
• Create career development plans and identify opportunities of growth for all team members.
• Participate in the scouting and selection of new team members by collaborating with HR partners.
• Lead team meetings to provide store performance updates and emphasize key priorities.
• Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
• Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
• Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
• Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
• Oversee proper execution of internal procedures, administrative tasks, and operational activities.
• Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

Qualifications

• Minimum 3 years of management and sales experience, preferably in a luxury retail environment.

Skills

Experience

Minimum 3 years of management and sales experience, preferably in a luxury retail environment.

Workplace

Compensation

Loro Piana offers a competitive salary range of $95,000 to $115,000 per year, with flexibility to recognize and reward various levels of expertise, performance, and tenure.

Benefits

Loro Piana provides comprehensive benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Employees also enjoy a generous product discount and exclusive LVMH discounts.

Culture

Loro Piana fosters a culture of inclusion and belonging, striving to create an environment where diverse identities and perspectives are valued and can thrive. The company is committed to continuous assessment and improvement of its employee and candidate populations to ensure inclusivity and equity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.