Loewe Client Advisor

About Loewe

LOEWE, a distinguished name in the luxury fashion industry, was established in 1846 in Spain. As part of the esteemed LVMH group, LOEWE is renowned for its exceptional craftsmanship and commitment to contemporary art, craft, and design. Under the creative direction of Jonathan Anderson, the brand continues to innovate while honoring its rich heritage.

Role & Responsibilities

• Achieve and exceed monthly and annual sales targets, contributing to the overall growth of the business.
• Deliver exceptional, personalized customer service to surpass client expectations and build lasting relationships.
• Meet individual Key Performance Indicator (KPI) targets through superior customer service.
• Utilize CRM tools to gather and analyze customer data for personalized engagement.
• Collaborate with colleagues to foster a positive and communicative workplace environment.
• Ensure the sales floor and stockroom are organized according to company standards.
• Contribute to the visual merchandising of products, maintaining LOEWE's presentation standards.
• Uphold LOEWE's image standards and adhere to company policies and procedures.
• Accurately record customer information in the database.
• Promote store events through various communication channels.
• Maintain an organized client book and initiate regular client follow-ups.
• Address client-related issues, including shipping and alterations.
• Support shipping, receiving, and inventory control as needed.

Qualifications

• Over three years of luxury fashion sales experience in a retail setting.
• Proven track record of exceeding sales targets and building strong customer relationships.
• Exceptional verbal and written communication skills.
• Ability to manage multiple tasks simultaneously with strong organizational skills.
• Team-oriented mindset with a collaborative approach.
• Adaptability to cater to diverse customer needs.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Skills

Experience

Candidates must possess a minimum of three years of experience in luxury fashion sales within a retail environment.

Workplace

Benefits

The position offers a comprehensive benefits package, including medical insurance, a bonus structure, paid time off, holiday pay, and a 401k plan with automatic employee contributions.

Culture

LOEWE values diversity and inclusivity, ensuring a workplace where all employees are respected and supported. The company is committed to providing reasonable accommodations for individuals with disabilities and fosters an environment of collaboration and open communication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.