Kering E-commerce Projects Apprentice

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Location
ParisÎle-de-FranceFrance
Posted
Mar 17, 2025

About Kering

Kering is a global luxury group that nurtures and develops a collection of renowned Houses in fashion, leather goods, and jewelry, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Alexander McQueen, among others. With a focus on creativity at its core, Kering empowers its brands to push the boundaries of creative expression while fostering sustainable and responsible luxury. As of 2024, Kering employed 47,000 individuals and achieved a revenue of €17.2 billion.

Join Kering in Paris as an E-commerce Projects Apprentice. Support the digital team in enhancing customer experiences. Fluent French and English required.

Role & Responsibilities

  • Support the E-Commerce Project Manager in business and service activities during the e-commerce transition and service deployment.
  • Coordinate customer services and continuously improve processes.
  • Implement new e-commerce functionalities for both back and front office.
  • Assist in defining and documenting business needs.
  • Participate in User Acceptance Testing (UAT) and assist in creating release notes.
  • Monitor user satisfaction through regular surveys.
  • Manage the contribution process with customer services and track contribution tickets.
  • Optimize and implement new e-commerce processes.
  • Update training materials related to Order Management Systems (OMS) for customer services.
  • Assist in training on new functionalities and processes.
  • Facilitate the adoption of new processes by customer service teams.
  • Coordinate across brands, e-commerce departments, and customer services.

Qualifications

  • Master's degree or equivalent (Bac+5).
  • Fluent in French and English, both written and spoken.

Skills

Proficiency in Microsoft Office Suite (Excel, PowerPoint) and collaborative tools (JIRA, Confluence, Slack, Google Docs). Strong interpersonal skills, versatility, autonomy, and proactivity. Attention to detail, organizational skills, and analytical thinking. Interest in digital solutions.

Experience

Experience in luxury or customer relations is a plus.

Education

Master's degree or equivalent (Bac+5).

Workplace

This position is based in Paris, Île-de-France, France.

Benefits

Join a dynamic, supportive, and stimulating team operating in a start-up mode, with exposure to diverse missions across various brands and contributions to seamless omnichannel experiences.

Culture

Kering is committed to diversity in all its forms—gender, age, nationality, culture, disability, religious beliefs, and sexual orientation—believing it enriches the workplace. Employees are encouraged to express their talents both individually and collectively, enhancing adaptability in a changing world. As an equal opportunity employer, Kering welcomes applications from all qualified candidates, regardless of background.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.