Guerlain E-Commerce Logistics Operations Intern

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Location
ParisÎle-de-FranceFrance
Posted
Jan 9, 2025

About Guerlain

Guerlain, a prestigious house under the umbrella of the LVMH Group, has been crafting exceptional fragrances and beauty products since 1828. Renowned for its audacious innovation and commitment to excellence, Guerlain is on a transformative journey to solidify its position as the most iconic high perfumery and cosmetic house globally.

Join Guerlain in Paris as an E-Commerce Logistics Operations Intern. Gain experience in a leading luxury brand's supply chain and e-commerce logistics.

Role & Responsibilities

  • Monitor the execution of logistics functions for Guerlain's 19 e-commerce sites.
  • Oversee order flows, including product management, stock, personalization, packaging, deliveries, and customer service, to ensure agility and responsiveness.
  • Identify, analyze, and rectify operational issues using customer service-driven indicators to enhance customer satisfaction.
  • Participate in transformation projects within e-commerce supply warehouses.
  • Contribute to the optimization and modernization of logistics processes.
  • Track key e-commerce KPIs to manage channel performance.
  • Collaborate with various teams such as Supply Chain & Logistics, Factories, Customer Service, Digital, Commerce, Shared Service Center WW, IT P&C, and Procurement & Development to ensure operational excellence.
  • Engage in cross-functional transformation projects within the Guerlain Supply Chain.

Qualifications

  • Currently pursuing a Bac+4/Bac+5 level education in engineering or business school with a focus on Supply Chain.

Skills

Proficiency in Excel and Power BI. Familiarity with information systems. Business orientation and strong analytical skills. Proficiency in SQL and/or Power Platform is a plus. Proactive, rigorous, dynamic, with excellent interpersonal skills.

Experience

Beginner level experience in Supply Chain or related fields.

Education

Currently pursuing a Bac+4/Bac+5 level education in engineering or business school.

Workplace

This position is based in Paris, Île-de-France, France.

Benefits

Opportunity to work with a leading luxury brand and gain valuable insights into e-commerce logistics operations.

Culture

Guerlain fosters a culture of innovation and excellence, encouraging proactive contributions and collaboration across various departments to achieve operational excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.