Gucci Senior Client Advisor

About Gucci

Gucci, a prestigious name in the luxury fashion industry, operates under the esteemed Kering conglomerate, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation are at the forefront. The brand values its employees as integral contributors to its legacy of excellence and encourages a culture of collaboration and continuous growth.

Role & Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
• Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
• Assist in the development and growth within the team.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
• Attract new clients by being a Brand Ambassador through networking within the community.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
• Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
• Support the daily operations of the store when management is not present.
• Serve as the first point of contact should a difficult client issue arise.

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Minimum of 4+ years of sales experience.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Skills

Experience

A minimum of 4+ years of sales experience, preferably in retail, luxury retail, or a service-related industry, is required.

Education

Bachelor’s Degree in a related field is preferred.

Workplace

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of passionate individuals united by a shared vision of innovation and excellence in the fashion industry. The brand promotes a collaborative environment where creativity is celebrated, and every team member is empowered to contribute to the brand's legacy.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.