Gucci Senior Client Advisor

About Gucci

Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that every employee is empowered to reach their full potential.

Role & Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
• Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
• Assist in the development and growth within the team.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
• Attract new clients by being a Brand Ambassador through networking within the community.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
• Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
• Support the daily operations of the store when management is not present.
• Serve as the first point of contact for difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Qualified candidates must have the proper work authorization to work in the United States.

Skills

Experience

Sales management experience in retail, luxury retail, or service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Workplace

Compensation

A reasonable estimate of the current base salary range is $23,000 to $25,000.

Benefits

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K.

Culture

Gucci fosters a vibrant and inclusive culture where creativity and innovation are at the forefront. Employees are encouraged to be radically client-centric, embrace flat, connected, and fast ways of working, and demonstrate ownership in their roles. The company values diversity and is committed to providing a supportive environment that encourages self-expression and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.