Gucci Client Advisor

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Location
BroadbeachQueenslandAustralia
Posted
May 23, 2025

About Gucci

Gucci, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, known for its commitment to excellence and innovation. As an employer, Gucci offers a dynamic and inclusive environment that fosters creativity and growth, making it a desirable workplace for those passionate about luxury fashion and retail.

Join Gucci in Broadbeach as a Client Advisor, representing the luxury brand and delivering exceptional client service. Ideal for those with retail experience in Australia.

Role & Responsibilities

  • Achieve commercial sales targets and KPIs, including Clientelling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
  • Develop, maintain, and expand a clientele base through active engagement.
  • Deliver exceptional client service in alignment with Gucci Service Standards.
  • Follow up on client inquiries and requests, including after-sales services.
  • Provide personalized service that conveys brand passion and anticipates client needs.
  • Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
  • Engage in proactive learning to maintain product knowledge and stay updated on best sellers and new arrivals.
  • Assist with cashiering, administrative duties, and inventory management.
  • Ensure compliance with Workplace Health and Safety policies and report incidents as required.
  • Utilize company tools and applications effectively.
  • Participate actively on company platforms and adhere to Standard Operating Procedures.

Qualifications

  • Previous experience in a similar role, preferably in a high-volume retail or luxury service environment.
  • Customer service-oriented attitude with a focus on sales and achieving KPIs.
  • Ability to work effectively in a high-volume environment.
  • Strong time management and prioritization skills.
  • Attention to detail and a professional work ethic.
  • Proficiency in technology and willingness to learn new technologies.
  • Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
  • Exceptional written and verbal communication skills.

Skills

Client engagement and relationship building Sales and target achievement Product knowledge and learning agility Team collaboration Time management Attention to detail Technological proficiency Communication skills

Experience

Experience in a high-volume retail or luxury service environment is preferred.

Workplace

This position is based in Broadbeach, Queensland, Australia, within easy reach of Gold Coast.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Culture

Gucci fosters a culture of innovation and inclusivity, encouraging employees to express creativity and collaborate as part of a global team. The brand values diversity and is committed to providing a supportive and dynamic work environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.