Galeries Lafayette Sector Manager – Call Center

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Location
ParisÎle-de-FranceFrance
Posted
Jun 17, 2025

About Galeries Lafayette

Galeries Lafayette, a prestigious name in the luxury retail sector, is part of a larger conglomerate known for its commitment to diversity and inclusivity. With a presence in various lifestyle domains such as fashion, beauty, home, jewelry, watches, and food, the brand offers a dynamic and engaging work environment. Galeries Lafayette is dedicated to fostering creativity and joy in commerce, making it an ideal place for those who wish to innovate and enchant customers.

Join Galeries Lafayette in Paris as a Sector Manager – Call Center. Lead a team in delivering exceptional customer service in a dynamic, inclusive environment.

Role & Responsibilities

  • Manage and support a team of Customer Advisors in providing telephone assistance and guidance to internal and external clients.
  • Ensure effective communication of product and service information by the team.
  • Organize and oversee team activities, including scheduling and attendance monitoring.
  • Animate team performance through regular briefings and performance indicator management.
  • Conduct activity analysis and prepare reports.
  • Participate in recruitment and integration of new team members.
  • Conduct annual evaluations and collaborate with HR on development plans.
  • Ensure high-quality customer service and adherence to procedures.
  • Maintain and develop client relationships through proactive engagement.
  • Ensure compliance with service standards and internal procedures.

Qualifications

  • Experience in team management within retail, customer relations, or call center environments.

Skills

Fluency in French and English. Proficiency in digital and IT tools. Strong leadership and team management capabilities. Excellent communication and interpersonal skills.

Experience

1 to 2 years of experience in team management within the distribution, customer relations, or call center sectors.

Workplace

This position is based in Paris, Île-de-France, France.

Compensation

Fixed salary over 12 months, complemented by a stimulating variable component.

Benefits

Benefits include a performance-based bonus, employee discounts, 80% coverage of transportation costs, personalized onboarding, and diverse career advancement opportunities.

Culture

Galeries Lafayette is a family-oriented group that prides itself on its diverse workforce, representing 98 nationalities. The company is committed to inclusivity, gender equality, and combating everyday sexism, as evidenced by its signing of the StOpE charter in 2019. Employees thrive in an inclusive and supportive environment that values diversity and fosters a sense of belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.