Francis Kurkdjian Global Customer Service and Marketing Assistant Intern
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- Location
- ParisÎle-de-FranceFrance
- Posted
- Mar 19, 2025
About Francis Kurkdjian
Maison Francis Kurkdjian, established in 2009, is a distinguished member of the LVMH group, renowned for its exquisite collection of unique fragrances crafted with the utmost dedication to the traditions of French perfumery. With a presence in nearly 800 prestigious retail locations worldwide, the Maison is experiencing significant growth, offering stimulating opportunities for employees to develop new skills and showcase their talents. As a proud member of the Comité Colbert since 2016, the Maison is committed to fostering an inclusive environment where diversity is celebrated and every individual can thrive.
Join Maison Francis Kurkdjian in Paris as a Global Customer Service and Marketing Assistant Intern. Enhance your skills in a leading luxury fragrance house, part of the LVMH group.
Role & Responsibilities
- Oversee the supervision of two customer service hubs located in Paris and the USA, ensuring continuous improvement of the customer experience.
- Manage order processing and address customer complaints efficiently using Salesforce Service Console and ERP systems.
- Collaborate with internal teams such as Logistics, IT, and Quality to resolve complex issues, ensuring transparent communication with clients.
- Ensure proper handling of product returns and refunds for e-commerce orders.
- Monitor and analyze the performance of customer service hubs, consolidating market performances and suggesting optimizations.
- Draft and update procedural articles in Salesforce Service Cloud to enhance the knowledge base available to advisors.
- Analyze B2C customer feedback to identify areas for improvement and synthesize feedback into monthly and weekly reports.
- Participate in the collection and analysis of customer feedback through various channels to enhance offerings and internal processes.
- Assist in the coordination of omni-channel CRM projects, including workshop preparation, animation support, and presentation creation.
- Aid in the preparation of parcel shipments, ensuring accurate delivery information and timely dispatch.
Qualifications
- Currently pursuing a Master's degree in business or a related field, seeking a gap year or end-of-study internship.
- Demonstrates excellent interpersonal and organizational skills.
- Autonomous, meticulous, and proactive, with the ability to coordinate with various stakeholders in a multicultural environment.
- Fluent in English.
Skills
Experience
Ideal candidates will have a minimum of 6 months of experience in digital marketing or customer service.
Education
Master's degree in progress (business school or equivalent).
Workplace
The role is situated in Paris, Île-de-France, France.
Benefits
The position offers a dynamic work environment within a leading luxury fragrance house, providing invaluable experience in global customer service and CRM.
Culture
Maison Francis Kurkdjian prides itself on being an equal opportunity employer, dedicated to creating an inclusive environment where diversity is valued. The Maison believes that diversity and inclusion are essential to the success and enrichment of its team.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.