Delvaux Client Advisor
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- Posted
- Jan 17, 2025
About Delvaux
Delvaux, established in 1829 in Brussels, stands as the world's oldest luxury leather goods maison. Renowned as a pioneer in the realm of handbags, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic pieces such as the "Brillant" (1958), "Tempête" (1967), "Pin" (1972), "Cool Box" (2018), and "Lingot" (2022) epitomize the brand's legacy. As a holder of the Belgian Royal Warrant since 1883, Delvaux continues to celebrate and express Belgian culture and values through its creations. The maison seeks talented individuals who are adaptable to change, find joy in teamwork, and are committed to achieving exemplary results.
Join Delvaux in Nagoya as a Client Advisor. Engage with clients, enhance brand loyalty, and drive sales in a prestigious luxury leather goods maison.
Role & Responsibilities
- Serve as a brand ambassador, engaging with both domestic and international clients to enhance loyalty to Delvaux.
- Continuously improve service quality and embody a culture of warm hospitality for all clients.
- Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal advice to clients.
- Drive sales and achieve set targets.
- Communicate effectively to verify and optimize inventory levels.
- Maintain visual merchandising standards in-store, adhering to Delvaux's guidelines and reflecting the maison's image.
- Execute all operational tasks accurately, including cash handling, order processing, CRM operations, and customer service.
- Understand and comply with the policies and guidelines of Richemont Group, the maison, and the boutique.
Qualifications
- Proven track record in delivering exceptional customer service.
- Preference for teamwork, with a curious and committed approach to achieving results.
- Excellent interpersonal and communication skills.
- Proactive attitude and enjoyment of change.
- Strong passion for Delvaux.
Skills
Experience
Demonstrated experience in a customer-facing role within the luxury retail sector is preferred.
Workplace
This position is based in Nagoya, Nagoya, Japan.
Benefits
Competitive benefits package including opportunities for professional development within a prestigious luxury brand.
Culture
Delvaux fosters a culture of creativity and innovation, deeply rooted in Belgian heritage. The workplace environment encourages collaboration, adaptability, and a commitment to excellence, celebrating both tradition and modernity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.