Coach Senior Client Advisor (Lead)

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Location
New YorkNew YorkUSA
Posted
Apr 1, 2026

About Coach

Coach is a modern American luxury brand specializing in leather goods and accessories, operating globally and positioned within Tapestry, Inc. as part of a portfolio of contemporary luxury houses. The brand emphasizes craftsmanship, elevated customer experience and progressive retail initiatives across flagship and boutique store networks.

Coach - Lead Supervisor in New York, NY. Lead store operations, drive sales and coach the retail team for Coach's New York boutique.

Role & Responsibilities

  • Lead daily store operations on the sales floor, ensuring seamless customer service and execution of brand standards.
  • Coach, mentor and develop sales associates to maximise individual and team performance against sales KPIs and conversion targets.
  • Drive clienteling activities and proactive relationship-building to increase lifetime value and repeat business.
  • Oversee visual merchandising and in-store presentation to maintain brand aesthetics and seasonal directives.
  • Manage inventory accuracy, stock replenishment and loss-prevention procedures in coordination with store management.
  • Support scheduling, opening/closing routines and ad hoc operational tasks to ensure store readiness.
  • Collaborate with store leadership to analyse sales performance, implement corrective actions and escalate opportunities.

Qualifications

  • Demonstrated supervisory experience in retail, preferably within luxury or premium fashion (typically 2+ years).
  • Proven track record of meeting or exceeding sales targets and driving team performance.
  • Strong coaching and interpersonal skills with the ability to develop talent and hold team members accountable.
  • Excellent customer service orientation and aptitude for high-touch client engagement.
  • Availability to work a flexible schedule including weekends, evenings and peak retail periods.

Skills

Clienteling and CRM-driven sales approach Team leadership, coaching and performance management Visual merchandising implementation Inventory control and loss-prevention practices Point-of-sale (POS) operations and cash handling KPI analysis and sales reporting

Experience

Typically requires 2+ years of supervisory experience in retail, ideally within luxury or premium fashion, with demonstrated success in achieving sales targets and leading small teams.

Education

High school diploma or equivalent required; post-secondary education in retail management, business or a related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client-focused, creative retail culture grounded in craftsmanship and modern American luxury. As part of Tapestry, the brand prioritizes talent development, collaborative teamwork and delivering elevated experiences across its global store network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.