Coach Sales Supervisor

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Location
New YorkNew YorkUSA
Posted
Apr 1, 2026

About Coach

Coach is an American luxury accessories and lifestyle brand known for its leather goods and modern craftsmanship. The brand is part of Tapestry, Inc., a global house of contemporary luxury labels, and operates an international network of boutiques and wholesale partners focused on premium retail experiences.

Coach in New York, NY is hiring a Store Supervisor to lead sales, coaching and store operations.

Role & Responsibilities

  • Lead and motivate a boutique sales team to achieve and exceed sales targets and key performance indicators.
  • Coach, develop and conduct regular performance feedback and product training to elevate client service standards.
  • Oversee daily store operations including opening/closing procedures, cash handling, and POS reconciliation.
  • Implement and maintain visual merchandising standards to reflect brand identity and seasonal campaigns.
  • Manage inventory controls, stock replenishment, and loss-prevention practices to protect company assets.
  • Create and manage staff schedules to optimize coverage and labor efficiency while ensuring compliance with labor rules.
  • Cultivate lasting client relationships through proactive clienteling, CRM usage and personalized service.
  • Ensure adherence to company policies, safety regulations and brand compliance in-store.

Qualifications

  • High school diploma or equivalent; additional retail or business training preferred.
  • Proven supervisory experience in retail, ideally within a luxury or premium brand environment.
  • Demonstrated ability to drive sales and coach a multi-person team to meet KPIs.
  • Strong organizational skills with attention to cash handling, inventory management and loss prevention.
  • Flexible availability including weekends, evenings and holidays as required by retail schedules.
  • Right to work in the United States.

Skills

Team leadership and coaching Customer service excellence and clienteling Visual merchandising standards Inventory control and loss prevention Sales forecasting and KPI tracking Staff scheduling and labor management Proficiency with point-of-sale (POS) systems Microsoft Excel

Experience

Minimum 2 years of retail experience with at least 1 year in a supervisory or team-lead capacity; experience in luxury or premium retail strongly preferred.

Education

High school diploma or equivalent; vocational or post‑secondary studies in retail, fashion or business are advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client-centric, collaborative retail culture that values craftsmanship, personal development and team performance. The brand emphasizes elegant merchandising, attentive service and opportunities for internal development within the wider Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.