Coach Sales Floor Support Associate
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- Posted
- Apr 1, 2026
About Coach
Coach is a American luxury fashion house celebrated for its leather goods and modern accessories. As part of the Tapestry group, Coach operates a global retail network and emphasizes craftsmanship, contemporary design and elevated client service across its stores and digital channels.
Coach Temporary Sales Support Associate in New York, NY — temporary retail role supporting sales, client service and store operations.
Role & Responsibilities
- Provide attentive, personalized client service on the sales floor, building rapport and driving sales conversion during assigned shifts.
- Process transactions accurately using the point-of-sale system and handle cash, card and returns according to store policy.
- Support inventory management: receive and unpack deliveries, replenish stock, conduct cycle counts and assist with loss-prevention procedures.
- Implement visual merchandising directives to maintain on-brand presentation and ensure product displays are polished and commercially oriented.
- Schedule and confirm client appointments, follow up on leads and assist with clienteling activities to grow the customer base.
- Assist with store opening/closing procedures and maintain housekeeping standards to ensure the store environment reflects luxury positioning.
- Provide operational support for store events, product launches and peak trading periods as required by the store management team.
Qualifications
- Proven ability to deliver exceptional customer service in a retail or hospitality environment.
- Clear, professional verbal communication and interpersonal skills; ability to engage diverse clientele.
- Flexible availability including evenings, weekends and peak holiday periods.
- Reliable, punctual and able to work standing shifts for extended periods.
- Authorization to work in the United States (if applying for the U.S. location).
Skills
Experience
Entry-level role; previous retail or customer-facing experience preferred — typically 0–2 years in luxury or specialty retail is advantageous.
Education
High school diploma or equivalent preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach fosters a design-led, client-centric retail environment where attention to detail and polished service are paramount. The brand values creativity, inclusivity and team collaboration, offering a fast-paced setting that rewards commercial awareness and strong interpersonal skills.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.