Coach Sales Associate

About Coach

Coach is a global luxury fashion house rooted in New York and known for leather goods, accessories and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, craftsmanship and inclusive growth. As an employer, Coach operates within Tapestry’s broader framework of talent development, equity and cross-brand opportunities.

Role & Responsibilities

• Act as a front-line ambassador of the Coach brand, consistently applying the Coach Guide to Style and Service standards.
• Deliver elevated, personalized shopping experiences through styling advice, product knowledge and tailored recommendations to build lasting client relationships.
• Drive sales performance through cross-selling, upselling, social selling and execution of personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social platforms (including short-form video) to capture client data, execute transactions and encourage repeat purchases.
• Support omni-channel operations: process purchases, returns, exchanges, and online order pickups efficiently.
• Execute daily store operations including cash wrap, inventory receiving and processing, replenishment and visual merchandising.
• Maintain a high-energy sales floor; manage multiple customers and adapt selling techniques to changing business needs.
• Support inventory cycles and stockroom organization; follow asset protection, POS and retail policies.
• Participate in brand initiatives, trainings and inclusion activities; welcome feedback and demonstrate professional, composed behavior.
• Collaborate with teammates across functional areas and foster a trust-based environment that encourages team performance.

Qualifications

• Minimum of 1 year sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet or exceed sales targets and KPIs in a retail environment.
• Comfortable working a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly 25 lbs (up to 50 lbs occasionally), climb, bend, kneel and maneuver across sales floor and stockroom.
• Strong English language proficiency required.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail, omni-channel selling and clienteling experience is preferred.

Education

High school diploma or equivalent; vocational or tertiary education in retail, fashion or related fields preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creativity and craftsmanship with a modern, inclusive workplace ethos under the Tapestry umbrella. The environment values direct feedback, continual learning and collaborative team dynamics, with a strong emphasis on customer focus and performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.