Coach Floor Lead Supervisor
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- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories brand known for refined leather goods and modern American design. As part of Tapestry, Inc., Coach operates an extensive global retail network and emphasises elevated client service, craftsmanship and brand storytelling across flagship stores and wholesale partners.
Coach Lead Supervisor in New York, NY — lead retail teams to deliver luxury client experiences and achieve sales targets.
Role & Responsibilities
- Lead and motivate a sales team to deliver exceptional client service and consistently achieve store sales targets and KPIs.
- Coach, develop and evaluate associates through regular feedback, floor training and performance management.
- Oversee daily floor operations including opening/closing procedures, visual merchandising standards and receipt/processing of merchandise.
- Manage clienteling activities: cultivate repeat business through personalised outreach, appointment management and loyalty programme engagement.
- Monitor inventory accuracy, support stock counts and implement loss-prevention controls in partnership with store leadership.
- Create and maintain staff schedules to optimise coverage for peak periods while controlling labour costs.
- Prepare and deliver concise sales and operational reports to the Store Manager and contribute to local business planning.
Qualifications
- Proven supervisory experience in retail, preferably within a luxury or premium brand environment.
- Demonstrated ability to coach teams to meet sales objectives and deliver outstanding client experiences.
- Strong organisational skills with experience in scheduling, inventory control and basic financial reporting.
- Excellent interpersonal and communication skills; comfortable presenting to small teams and coaching on the sales floor.
- Flexible availability including weekends, evenings and peak seasonal periods.
Skills
Experience
Typically requires 3+ years of retail experience with at least 1–2 years in a supervisory or lead role; luxury retail experience strongly preferred.
Education
High school diploma or equivalent required; post-secondary education in business, fashion merchandising or a related field preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach blends contemporary American design with heritage craftsmanship and emphasises a client-first retail culture. As part of Tapestry, the brand cultivates collaborative in-store teams, invests in employee development and rewards commercial excellence while maintaining elevated visual and service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.