Coach Customer Care and Vendor Partnerships Manager

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Location
JacksonvilleFloridaUSA
Posted
Jun 17, 2025

About Coach

Coach, a renowned American luxury fashion brand, is part of the Tapestry, Inc. conglomerate, which also includes other prestigious brands such as Kate Spade and Stuart Weitzman. As an employer, Coach is committed to fostering an inclusive and innovative environment where creativity and excellence thrive. The brand is celebrated for its dedication to craftsmanship and quality, offering employees the opportunity to contribute to a legacy of luxury and style.

Join Coach in Jacksonville, FL as a Customer Care and Vendor Partnerships Manager. Lead customer service operations and develop strategic vendor relationships in a luxury retail environment.

Role & Responsibilities

  • Oversee and enhance customer care operations to ensure exceptional service delivery.
  • Develop and maintain strategic vendor partnerships to optimize service offerings.
  • Implement customer experience strategies to improve satisfaction and loyalty.
  • Analyze customer feedback and data to identify areas for improvement.
  • Lead and mentor a team of customer care professionals to achieve performance goals.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in customer service management within the luxury retail sector.
  • Strong understanding of vendor management and partnership development.

Skills

Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Proficiency in customer relationship management (CRM) software.

Experience

A minimum of 5 years of experience in customer service management, preferably within the luxury retail industry.

Education

Bachelor's degree in Business Administration, Marketing, or related field.

Workplace

The role is situated in Jacksonville, Florida, USA — conveniently close to Jacksonville.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Culture

Coach fosters a dynamic and inclusive workplace culture that values diversity, creativity, and collaboration. Employees are encouraged to innovate and contribute to the brand's legacy of excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.