Christian Dior Spa Concierge

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Location
New YorkNew YorkUSA
Posted
Feb 20, 2025

About Christian Dior

Christian Dior Couture, a prestigious Maison under the LVMH Group, is renowned for its rich French heritage and vibrant culture. The brand is celebrated for its unique savoir-faire and creativity, offering a dynamic environment that fosters sustainable growth and success. As part of the LVMH Group, Christian Dior Couture values inclusivity and diversity, providing employees with a sense of purpose and the opportunity to engage in communities focused on sustainability, diversity, equity, and corporate social responsibility.

Christian Dior Couture is hiring a Spa Concierge in New York, USA. Join a prestigious luxury brand under LVMH, offering a dynamic and inclusive work environment.

Role & Responsibilities

  • Greet clients with the highest level of hospitality and assist with inquiries regarding spa services and products.
  • Maintain and manage client profiles with discretion and confidentiality.
  • Record, manage, and confirm all scheduled appointments accurately.
  • Conduct check-in, check-out, service payment, and retail sales procedures seamlessly.
  • Ensure the reception area reflects the standards of DIOR Spa.
  • Prepare detailed daily reports on treatments performed, no-shows, and cancellations.
  • Adhere strictly to DIOR Spa’s operating procedures.
  • Provide thorough and elegant descriptions of spa treatments and services.
  • Respond accurately and promptly to all guest requests, ensuring complete satisfaction.
  • Support all areas of spa operations as requested by management.

Qualifications

  • Minimum 3 years of relevant experience, especially in luxury spa or hospitality.

Skills

Proficient in booking software. Sales and customer service training advantageous. Excellent knowledge of luxury service standards. Articulate verbal and written communication. Proficient computer skills. Ability to focus on guest service, remaining calm and patient. Strong attention to detail in a fast-paced environment.

Experience

Minimum 3 years of relevant experience, particularly in luxury spa or hospitality settings.

Workplace

This position is based in New York, New York, USA.

Compensation

The salary range is $30 - $33 per hour, plus variable incentive eligibility, dependent on skills and experience.

Benefits

Christian Dior Inc. offers comprehensive benefits including medical, dental, vision, Flexible Spending Accounts, short and long-term disability, employee discount program, paid time off, volunteer time off, holidays, mental health support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with employer contribution, matching plan, and employee referral program.

Culture

Christian Dior Couture fosters a positive, authentic, and generous environment where talents are nurtured for future growth. The Maison is committed to delivering excellence with passion, determination, courage, and optimism, offering meaningful and daring codes. As part of the LVMH Group, the company values inclusivity and diversity, creating a workplace where people make the difference.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.