Christian Dior Omni-Channel Operations Manager

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Location
SeoulSeoulSouth Korea
Posted
Jan 15, 2025

About Christian Dior

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in luxury goods. The brand is renowned for its commitment to excellence, innovation, and unparalleled craftsmanship, offering a dynamic and inspiring work environment.

Join Christian Dior Couture in Seoul as an Omni-Channel Operations Manager to enhance customer experiences and operational efficiency in the luxury fashion industry.

Role & Responsibilities

  • Develop and implement standard operating procedures to enhance customer experience and operational efficiency, ensuring product availability and driving sales performance.
  • Identify and resolve operational issues impacting customer experience, implementing solutions to improve service quality and efficiency.
  • Manage local initiative projects focused on customer experience improvement, ensuring alignment with brand objectives and timely execution.
  • Collaborate with performance marketing and customer service teams to create E-Clienteling campaigns for enhanced customer engagement.
  • Manage and report on omni-channel processes and KPIs, including order metrics, lost sales analysis, competitive analysis, and NPS results.
  • Monitor and report on E-Commerce and Client Service Center incident resolutions, ensuring timely follow-up on IT issues.
  • Work with cross-functional teams to align on customer experience goals and inventory management strategies.

Qualifications

  • Bachelor’s degree in Business Administration, Marketing, Supply Chain, Logistics, or a relevant field.
  • Minimum 10 years of relevant experience in the retail or fashion industry.

Skills

Understanding of e-commerce platforms and technologies with strategic thinking capability. Familiarity with project management methodologies for managing cross-functional projects. Excellent communication and interpersonal skills. Proven problem-solving, proactive, analytical thinking, and detail-oriented abilities. Fluency in English and Korean, both verbal and written. Proficiency in Microsoft Office, especially Excel and PowerPoint.

Experience

Minimum 5 years of experience in a similar role within the retail or fashion industry.

Education

Bachelor’s degree in Business Administration, Marketing, Supply Chain, Logistics, or a relevant field.

Workplace

The role is situated in Seoul, Seoul, South Korea.

Benefits

The position offers a comprehensive benefits package, including health insurance, employee discounts, and professional development opportunities.

Culture

Christian Dior Couture fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to contribute creatively and are supported in their professional growth within a dynamic and inclusive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.