Chanel Senior Manager, Digital & CX Strategic Initiatives
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- Posted
- Oct 13, 2025
About Chanel
Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that encourages personal growth and collective progress. The brand is dedicated to fostering an inclusive culture that values diversity and the unique perspectives of its employees, contributing to its success and effectiveness.
Join Chanel in New York City as a Senior Manager, Digital & CX Strategic Initiatives. Drive strategic projects and digital transformation in a luxury fashion environment.
Role & Responsibilities
- Drive strategic projects, digital platforms, and proof-of-concept initiatives to support business transformation.
- Develop frameworks and approaches for agile solutioning of key business challenges and opportunities.
- Conduct market research to identify opportunities and partnerships within the industry and start-up ecosystem.
- Collaborate with internal stakeholders to source high-quality partners and vendors.
- Create project management templates to define scope, objectives, stakeholders, budgets, and timelines.
- Measure ROI on projects to aid in business case creation and investment decisions.
- Develop executive presentations and storytelling materials to secure buy-in from senior executives.
- Facilitate brainstorming and alignment workshops with cross-functional stakeholders.
- Partner with the Head of Digital Product & Strategy on executive communications and reporting.
Qualifications
- Proven experience in partnering and sourcing external vendors and partners.
- Deep curiosity and awareness of trends in technology, eCommerce, and client experience.
- Entrepreneurial mindset with experience in executing POCs from inception to launch.
- Exceptional communication skills, including verbal, written, facilitation, and presentation abilities.
- Ability to influence without authority in a cross-functional, matrixed organization.
- Minimum of 5 years working in strategy, product management, or corporate innovation.
- Experience or passion for the luxury retail industry.
Skills
Experience
Minimum of 7 years' work experience with at least 5 years in strategy, product/project management, or corporate innovation. Experience leading innovation or proof of concept projects is essential.
Education
Bachelor's degree or higher preferred but not required.
Workplace
This position is based in New York, New York, USA.
Compensation
The anticipated base salary range is $87,500 - $140,000. Additional compensation may include bonuses, benefits, and perks.
Benefits
Comprehensive wellbeing resources, family and caregiving benefits, generous paid time off policies, 401K, robust healthcare offerings, life insurance, and more.
Culture
Chanel is deeply committed to creating an environment where employees can perform at their best, feel fulfilled, and confident in their work. The company promotes diversity and inclusion, encouraging respect, empathy, and dignity for all. Chanel supports employee passions and talents through community engagement and sustainability initiatives, fostering a culture of growth and innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.