Chanel Sales Manager, Fragrance and Beauty

About Chanel

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the Chanel group, the Fragrance and Beauty division is committed to enhancing individual beauty through its exceptional range of perfumes, makeup, and skincare products. This commitment is deeply rooted in the legacy of Mademoiselle Chanel, who championed independence and empowerment for women.

Role & Responsibilities

• Lead and manage a team of versatile sales advisors and beauty experts, including makeup artists and facialists.
• Ensure a comprehensive understanding and effective implementation of Chanel's strategic vision and boutique-specific objectives.
• Supervise, train, and coach the team on-site to elevate product expertise and enhance the customer experience.
• Organize and oversee the sales floor to optimize layout and operational efficiency.
• Foster team collaboration and enthusiasm through dynamic leadership.
• Conduct briefings with the team to ensure transparent communication and shared understanding of goals.
• Organize annual performance and objective evaluation meetings for rigorous follow-up.
• Actively contribute to the recruitment and retention of top talent to strengthen the team.
• Motivate the team to achieve commercial objectives through regular follow-up meetings.
• Define priority actions for individual skill development and meticulously monitor their implementation.
• Drive and monitor sales to ensure achievement of set objectives.
• Develop action plans to stimulate commercial growth and performance, aligned with brand vision and strategy.
• Provide regular reports to the Boutique Director, detailing all team actions.
• Ensure adherence to Boutique procedures and the Boutique Charter, optimizing tool usage.
• Implement Visual Merchandising guidelines to maintain a clean, well-organized, and welcoming space.
• Optimize stock management while closely monitoring commercial objectives and inventory operations.
• Create personalized customer experiences with each visit, leveraging Chanel's brand culture and expertise to build lasting client relationships.
• Develop a local client portfolio while ensuring excellent service for tourist clients.
• Participate in brand representation at client events and internal projects.

Qualifications

• Minimum of 5 years of professional experience in retail and beauty sectors.
• Proven managerial experience.
• Strong business acumen and passion for performance and challenges.
• Ability to learn quickly and adapt to a constantly evolving environment.
• Demonstrated ability to effectively manage teams on-site.
• Comfortable with formalizing action plans.
• Ability to create connections and manage change effectively.
• Proven track record of developing teams through constructive feedback.
• Excellent interpersonal skills and ability to maintain close relationships with the team and Boutique Director.
• Commitment to service excellence.
• Passion for luxury products and market.
• Strong leadership and dynamism.
• Excellent analytical and organizational skills.
• Fluent in English.

Skills

Experience

At least 5 years of experience in retail and beauty sectors, with proven managerial experience.

Workplace

Benefits

Chanel values diversity in all its forms and offers a dynamic work environment that fosters personal and professional growth.

Culture

Chanel promotes a culture of excellence, innovation, and empowerment, deeply rooted in the legacy of Mademoiselle Chanel. The company values diversity and encourages a collaborative and inclusive workplace where each individual's uniqueness contributes to the richness of the team.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.