Chanel Phones and Cashier Support Specialist

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Location
North YorkOntarioCanada
Posted
Jan 22, 2026

About Chanel

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers an enriching work environment that fosters creativity and personal growth. Chanel Canada ULC is committed to inclusivity and diversity, ensuring a welcoming atmosphere for all employees.

Join Chanel in North York as a Phones and Cashier Support Specialist. Provide exceptional customer service and support in a dynamic luxury fashion environment.

Role & Responsibilities

  • Provide exemplary customer service through phone inquiries, ensuring timely and courteous responses.
  • Accurately document and relay messages to Fashion Advisors promptly.
  • Establish and maintain strong client relationships by addressing queries effectively.
  • Assist with cashier duties, ensuring precise transaction processing.
  • Maintain and stock Cash and Wrap stations as required.
  • Prepare packaging and assist with gift wrapping as needed.
  • Deliver the highest level of service to colleagues and clients, responding promptly to requests.
  • Communicate effectively with colleagues, management, and Chanel Head Office.
  • Maintain confidentiality of the company's commercial activities and internal affairs.

Qualifications

  • 1-3 years of successful experience in customer service, preferably in retail operations or phone customer service.

Skills

Excellent verbal and written communication skills. Ability to handle multiple tasks simultaneously. Strong organizational and follow-up skills. Proven ability to work in a fast-paced environment. Flexibility to work retail business hours, including weekends and out-of-hours as needed. Comfortable collaborating with different departments and teams. Fluency in English; French proficiency is a plus.

Experience

1-3 years of experience in customer service, with a preference for retail operations or phone customer service.

Workplace

This position is based in North York, Ontario, Canada, within easy reach of Toronto.

Compensation

Competitive salary of $55,000 CAD annually plus bonus.

Benefits

Chanel offers a comprehensive benefits package including private medical and dental insurance, long-term disability coverage, life insurance, a company pension plan, bonus program, generous vacation days, and a robust global parental leave policy. Additional benefits include an Employee Assistance Program and professional growth opportunities.

Culture

Chanel is dedicated to fostering an inclusive culture that encourages personal growth and collective progress. The company values diversity and the unique perspectives each individual brings, contributing to the effectiveness and complementarity of its teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.