Chanel Manager, Care & Repair Services

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Location
ZurichZurichSwitzerland
Posted
Dec 1, 2025

About Chanel

Chanel, a distinguished name in the luxury fashion industry, is renowned for its timeless elegance and commitment to excellence. As part of a global conglomerate, Chanel offers unparalleled opportunities for career advancement and professional growth. The brand prides itself on fostering an environment where innovation meets tradition, and where employees are encouraged to excel in their respective fields.

Join Chanel in Zurich as a Manager for Care & Repair Services, overseeing CHANEL & moi Les Ateliers. Full-time role requiring retail management experience, English and German proficiency.

Role & Responsibilities

  • Lead and manage the CHANEL & moi Les Ateliers team, ensuring alignment with regional and local aftersales teams.
  • Develop and implement strategic plans for CHANEL & moi Les Ateliers in collaboration with fashion and watch & fine jewelry departments.
  • Recruit, onboard, and train team members, fostering a culture of clarity, empathy, and purpose.
  • Set objectives and drive team performance through regular feedback and reviews.
  • Enhance customer service by supporting clients throughout the repair journey, ensuring a personalized experience.
  • Handle complex customer situations with diplomacy to enhance satisfaction and loyalty.
  • Coordinate repair operations, ensuring quality control and adherence to Chanel's craftsmanship standards.
  • Optimize operational processes and ensure the availability of necessary equipment and tools.
  • Monitor product flows and consolidate repair-related data for analysis.
  • Facilitate communication and knowledge sharing within the team and with clients.
  • Conduct performance analysis and report insights to Boutique Management and Fashion and WFJ Direction.

Qualifications

  • Significant retail experience (at least 5-6 years) with management responsibilities.
  • Proven leadership abilities with a focus on purpose-driven management.
  • Strong understanding of fashion and product knowledge.
  • Familiarity with aftersales processes is advantageous.
  • Excellent interpersonal skills and a coaching mindset.

Skills

Exceptional client experience focus and luxury service orientation. Ability to handle complex situations with diplomacy. Strong organizational skills and attention to detail. Solution-oriented mindset with analytical capabilities. Proficiency in English and German.

Experience

A minimum of 5-6 years in retail management, preferably within the luxury sector.

Workplace

The successful candidate will be located in Zurich, Zurich, Switzerland.

Benefits

Chanel offers a comprehensive benefits package, including opportunities for professional development and international training.

Culture

Chanel fosters a culture of excellence, where innovation and tradition coexist. Employees are encouraged to pursue professional growth in a supportive and dynamic environment, reflecting the brand's commitment to luxury and quality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.